Brenda Eckstein International

Strategy, Leadership, Integral Coaching and Communication consulting

  • Welcome
  • About Us
    • Brenda
    • Clients
  • Services
    • Strategy
    • Leadership Development
    • Training
    • Executive Coach
    • Speaker
    • Author
    • Conference Services
  • EYES Publishing
  • Blog
  • Videos
  • Contact Us
  • Welcome
  • About Us
    • Brenda
    • Clients
  • Services
    • Strategy
    • Leadership Development
    • Training
    • Executive Coach
    • Speaker
    • Author
    • Conference Services
  • EYES Publishing
  • Blog
  • Videos
  • Contact Us
You are here: Home / Customer Service / The benefits of excellent Customer Service – 2

The benefits of excellent Customer Service – 2

October 26, 2011 by Brenda Leave a Comment

During ‘group work’ in a ‘Sustainable Customer Service Strategy’ workshop with PRISA (Public Relations Institute of South Africa) in Johannesburg on July 22 2011, participants were asked to discuss their ‘top ten’ benefits of providing excellent customer (client, member etc.) service.  Their consolidated input from the group work is listed below.

Excellent customer service leads to:

  1. Differentiating your organisation from the rest, a competitive advantage
  2. Increased brand recognition
  3. The creation of self-appointed brand ambassadors
  4. Customer satisfaction
  5. Customer loyalty
  6. Building of positive relationships and an ‘absence of malice’
  7. Positive ‘word of mouth’ referrals
  8. The value proposition – value for money from the client’s perspective
  9. Sustification of price perception
  10. A friendly environment
  11. Staff empowerment (motivates staff to deliver)
  12. Increased staff productivity
  13. Improved communication with external and internal customers leading to better understanding
  14. Repeat business (customer retention)
  15. Increased revenue-base
  16. Increase in ‘bottom-line’ returns
  17. Creation of a ‘consumer watchdog’

Related

Filed Under: Customer Service Tagged With: Brand, Customer, Loyalty, Productivity, Service

Leave a Reply Cancel reply

Latest articles

  • Countdown to 2022
  • Positive Relationships: 2021
  • How do I deal with imperfection?
  • Finding freedom
  • How to streamline your life

Recent Posts

  • Countdown to 2022
  • Positive Relationships: 2021
  • How do I deal with imperfection?
  • Finding freedom
  • How to streamline your life

Blog Categories

  • Business Consulting
  • Coaching
  • Communication Skills Training
  • Customer Service
  • Keynotes
  • Leadership Development
  • Personal Networking
  • Strategy

Search this website

Contact Brenda

Phone:+27 (0)33 342 5432
Fax:+27 (0)86 5188 205
Mobile:+27 (0)82 499 3311
E-mail:brenda@strategy-leadership.com

Login

Login here

Copyright © 2023 · Brenda Eckstein International, Phone: +27 (0)82 499 3311, Email: brenda@strategy-leadership.com · Website by OrganicWeb