Brenda Eckstein International

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  • Welcome
  • About Us
    • Brenda
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Use your low-energy times productively

January 31, 2018 by Brenda 3 Comments

Last week while attending the African Doctoral Academy at Stellenbosch University in the Western Cape, South Africa  I had many great insights which I’d like to share with you over the next few articles.  These ‘aha moments’ occurred during an outstanding 5-day course, ‘The Productive PhD’ presented by Dr Sebastian Kernbach of the University of St Gallen, Switzerland.  He also presents a similar course at Stanford University in the USA and other leading educational institutions globally.

Professor Sebastian Kernbach and Brenda Eckstein – January 2018

This course covered fascinating, researched ways in which we can become more productive.  I came away with a new ‘toolbox’ of simple and effective visualisation methods and ways of creating awareness of energy levels and using each state more productively.  These topics are broad and in this article I focus only on creating awareness and using low-energy times more productively. 

Our facilitator articulated and demonstrated his message clearly:  we can be more productive through structuring our days according to our energy levels.  Although his approach referred primarily to flourishing during a PhD, this approach would apply equally in most people’s business or professional lives, too.

In order to focus on the ‘lows’ let’s look at the pattern of an average day in most people’s lives:

Permission to use the above slide was kindly granted by Professor Kernbach

Professor Kernbach’s message was clear.  We should not try to erase those times.  The result would be lessening  the energy level of our following prime or high-energy periods each of which usually lasts two to three hours.  So we should rather engage in mental, emotional and physical activities found to be most effective during low-energy periods.

From a mental perspective, during these times we have better access to creative and holistic thinking and intuition.  Emotionally we have an improved perception of our own moods and are more empathetic.  Physically that is a good time to have a snack, exercise or take a cat-nap. 

We were interested to hear that research has shown that this is not a beneficial time to drink coffee.  For many of us, that was contrary to the way we instinctively have a cup of good, strong coffee (or other stimulant) to lift our energy.  Does that sound familiar?  Yet, evidently, although that will help us to feel more ‘awake’ during the low-energy time, it also reduces the level of the following ‘high’ thus not enabling us to take maximum advantage of the activities we could most productively engage in during those high-energy times.  In other words, drinking coffee during a ‘low’ will mean that our low is not so low, but in addition, it will reduce the level of the following ‘high’. The coffee-drinking time most conducive to using our energy levels most productively is at the start of an upward curve in our energy cycle.

So how do you and I apply this information in a practical way?  First let me show you what I discovered during the course.  I’ll use my own example to demonstrate my ‘findings’ and this is the process I followed:

  1. I drew my own energy map showing my perceived energy levels on an average day. This can be seen in the black curve in the rough diagram below.  Yes, I could easily show the alpha time, prime time and high time.  And yes, my own main low lasted about 2 to 3 hours as did the two high-energy times. 
  2. However, that was on an ‘average day’. But what would happen to my energy levels on a day, for want of a better term, I have called an ‘excited day’?  So I drew the curve in green.  There were significant differences.  There I woke up earlier, eager to start on a project that inspired me.  My energy was higher from a much earlier time and although there were variations, stayed higher in the evening, too. 
  3. I was the determined to look at another kind of day, the days where I wake up exhausted and battle to get going. There my energy is lower all day and trails off in the evening.   (Please see the red curve.)

Rough diagram: Brenda’s energy levels on three different kinds of days

By looking at three different ways in which I could divide the kinds of days I have (from an energy perspective) and superimposing those three simple graphs, it was astonishing to become aware that, regardless of the kind of day I’m experiencing, all three curves have a similar ‘low-energy’ period in common.  This insight is profound as it means I should change my habits in order to take greater advantage of that time.

I went back to the drawing-board and explored the activities that I should allocate to those 2 or 3 hours in the middle of the day.  One great insight was that this was the best time for me to attend to e-mails!  To be most productive I should not allow this time-consuming activity to interrupt my higher-energy times which can be used more productively for other activities such as problem-solving or higher level strategy thinking.

It is taking a great amount of discipline to break my former habit of getting my e-mails out the way as early in the day as possible.  However, I’m already experiencing the benefits.  This has practical implications for the clients whom I coach.  Most are high-level leaders in executive positions and resent the amount of time they need in order to attend to e-mails and do other routine tasks effectively.  It reduces their time for more strategic activities.  Thus, although this form of communication is highly effective, it may deplete our emotional energy.

In executive coaching programmes I have tried various tactics with different clients, crafting programmes to suit their needs.  An example may be limiting their attending to e-mails to a specific blocked-off period on workdays.  This time would be chosen to suit that person’s perceived needs.  A few of the leaders have chosen 4pm to 6pm as the only time they allow themselves to look at or work on e-mails and this has benefitted them, but only in a limited fashion.  However, it has helped to free the early part of the day for more strategic endeavours.

So, what is the relevance or significance of sharing this insight regarding my own energy levels?  It means that, in order for anyone to maximise their low-energy periods, it would be an advantage for them to know when those times occur and plan to do routine admin tasks (including e-mails) or even have a cat-nap during those times.  This would enhance the quality of the ensuing high-energy period. 

Regardless of whether you are trying to be more productive in your academic endeavours, business or professional work, map your energy levels, plan your more routine tasks during low-energy periods and you will benefit through being more productive.  Try it and let me know how you find this exercise.  Thank you!

For more information on executive coaching programmes (conducted either ‘in person’ or via Skye – so location doesn’t matter!) or personal strategy, please contact brenda@146.66.90.172, Website:  www.strategy-leadership.com

Please also visit Professor Kernbach’s websites in order to learn more about the work he does:  https://mcm.unisg.ch/en/transfer/beratung/visual-collaboration-lab

Details of the July 2018 African Doctoral Academy Winter School will soon be available:  http://www0.sun.ac.za/ada/

Customer Service is Everybody’s Business

August 25, 2014 by Brenda Leave a Comment

It is rewarding working with companies where there is a deep understanding that ‘customer service is everybody’s business’.  Save Hyper in Pietermaritzburg is an example of where the entire staff is involved in a six-week ongoing programme.  Each week, in groups, 300 individuals participate in training sessions and this includes management, those involved in sales, administration, butchery, bakery, car-guards, cleaners etc.  I am amazed at the quality of their input and their commitment to working together to raise their levels of customer service.

Brenda and Rashaad Solomon, manager of Save Hyper during a training session.

Brenda and Rashaad Solomon, manager of Save Hyper during a training session.

Following a one-day workshop for the management team where the guidelines had been considered, a six-week programme was implemented.    At the first sessions for the 300 staff, they were asked in groups to compile their own lists of the benefits of excellent customer service.  A summary of their consolidated input is outlined below: 

What are the benefits of providing excellent customer service? 

What is the impact on the business in general?

  • Higher standards of service provide a competitive advantage.
  • Competitors in the industry or line of business are thus challenged to aim for higher standards and the general levels improve.
  • Sales and profit increase and thus there is business growth.
  • The growth of the business leads to more taxes being paid and this helps the country’s economy.
  • There will be more job opportunities.
  • The business will become the employer of choice and thus jobs at that company will be sought after.
  • Internal and external communication is improved.
  • The business can invest in quality products.
  • The reputation of the business is enhanced.

How will the customers feel and what will they do?

  • The customers will be happy with the service and products and continue to support. 
  • They’ll keep coming back and this will lead to an increase in the life-time value of the customer.
  • Customers will know that we believe that long-term relationships are more important than sales.
  • Customers feel good about shopping in this environment and tell their friends.  Word-of-mouth advertising and marketing lead to more sales.
  • Because there are good relationships, when things do go wrong, customers know they’ll be listened to and treated with empathy.
  • They’ll think of this business as their ‘one-stop-shop’ for a whole range of their needs.

Why will staff be more motivated?

  • By smiling and being friendly, they will build relationships and bond with the customers more.
  • Communication with customers makes it possible to get good ideas from customers.
  • The growth in the business and greater productivity of the staff are likely to lead to salary increases.
  • There is greater respect towards colleagues and good working relationships result.
  • Staff will have a positive attitude towards the business, their jobs and the products and services offered.
  • They’ll have improved product knowledge and be able to guide customers and this increases the level of sales. Customers are more satisfied.
  • Customer confidence increases.
  • Staff enjoy a good and healthy work environment.
  • It starts with YOU!  If customers trust you, they are more likely to trust the products.

All the above will escalate and support new higher levels of customer service.  Thus more customers will shop and the business will grow even further.  Customers and staff will be happy and loyal.  Improving customer service standards has huge benefits. 

Some of the staff in discussion during a training session.

Some of the staff in discussion during a training session.

For more information on customer service training, please contact brenda@146.66.90.172 or phone +27 82 4993311.

Get your message across – creatively!

April 10, 2012 by Brenda Leave a Comment

Poor communication is often stated as a major problem in business and prevents progress.   This applies to both the organisation’s internal and external communication. 

In ‘Brenda Eckstein International’s’ training programmes, we help individuals to enhance their competence in this field.  By improving their personal effectiveness, productivity increases. The ripple effect can be enormous. 

I usually consolidate participants’ input after each session and reflect on what I can learn from it.  That way I can ‘continuously improve’ on my own performance as a trainer and also explore ways to ‘self-generate’. 

Recently after one of our most popular EYES (Enhance Your Executive Skills) Communication Skills Workshops in which we cover ‘effective delegation’, ‘giving instructions’ and ‘how to be more assertive’ I was updating the input from ‘Lessons from the Tree’.  In this exercise, participants observe and then instruct their partners to draw a specific tree.  There are many lessons to be learnt from this simple exercise.  And the CEO’s in the group learn as much as those in less senior positions!  Improving their communication skills through these concepts enable them to generate more time to spend on strategic issues. 

What fascinated me after this particular workshop was that I copied-and-pasted the participants’ combined input into a ‘Word Cloud’.   Have a look at the picture!  It came out looking like a tree.  What a co-incidence! 

Yes, creativity adds energy and can help to broaden our perspectives.  We constantly need to find new ways of ‘getting our message across’.  Different people vary in the way they of absorb information.   So, use a range of ways of providing information and you have more chance of closing the gap between your intention in sending your message and the recipient’s perception of your message. 

Most of our training is ‘in house’ and specially tailored for companies.  However we do run occasional ‘public’ workshops on this topic.  The next will be held in KwaZulu-Natal in May 2012 - Pietermaritzburg on Thursday, May 10 2012 and Mooi River on Thursday, May 17 2012. 

For more information on our training sessions on this topic please contact me – Phone: +27 33 3425432, Mobile: + 27 82 4993311, brenda@146.66.90.172

Effective meetings – Part 2

January 17, 2012 by Brenda 2 Comments