Brenda Eckstein International

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Positive Relationships: 2021

December 15, 2021 by Brenda Leave a Comment

Building positive relationships helps to link people with people, people with information and people with opportunities.

I was delighted when a combination of networking going back more than 20 years resulted in an invitation to be featured in the latest Senior Living magazine. Please click here and scroll down to page 32.

For more information on executive coaching, leadership development or training, you are welcome to visit our website – www.strategy-leadership.com or contact brenda@strategy-leadership.com

Sharing your knowledge through networking

February 13, 2019 by Brenda Leave a Comment

Networking involves linking people with people, people with information and people with opportunities.   But we need to be open to recognising and optimising opportunities in order to be effective in helping others.

Let me tell you a story to demonstrate this. Years ago, I joined the National Speakers Association of Australia, Sydney chapter.  I love meeting interesting people and holding quality conversations.  On each visit to Australia I attended a meeting or conference and as a professional speaker, learnt a great deal from programmes and the amazing people I met.

Amongst them were Rob Salisbury and Monika Newman.  As in any networking it is important to build relationships and sustain them.  We kept in touch and I was delighted when they invited me to contribute an article to one of their annual composite motivational books.  Since then I have contributed most years and am delighted that the latest book was launched in February 2019. 

I am pleased to offer you a complimentary copy of Motivating your Mind – Inspiring your Spirit which you can view by clicking here. 

To view my article, click on my front cover photo that will link directly to my story. My article, Use your Low-energy Times Productively can be found on pages 51 and 52.

Congratulations and thanks to Rob and Monika on this outstanding achievement.

Questions

  • What are you doing to share your knowledge with others?
  • How can you share opportunities with people in your network?
  • To meet exciting people what can you do, where can you go?
  • How can you share this motivational book with as many people as possible?
  • In which ways can you tell Rob and Monika how you appreciate their efforts?
  • If you enjoyed an article in this book, how soon can you send a positive comment to the author of that story?

For more information on networking strategy and training or executive coach please contact Brenda at brenda@146.66.90.172

Sustaining Positive Relationships

November 8, 2018 by Brenda Leave a Comment

People continue to enrich my life. Recently I was interviewed by the amazing Michelle Pascoe of Optimum Operating Procedures and Services (OOPS!) who works mainly in the casino, gaming and hospitality industries in Australia and elsewhere.

Michelle and I became friends a number of years ago through our mutual membership of the Sydney Chapter of the National Speakers Association of Australia (NSAA) which later became Professional Speakers Australia (PSA).  Over the years we have shared many wonderful conversations as our fields of interest and work are intertwined.


My recent interview formed part of Michelle’s Middle Management Movement (M3) series and can be accessed here. She describes the topic as my “tips on how to find and choose the right coach to inspire you to achieve your full potential and sustain your well-being”. The title of the interview was “Choosing the Right Executive Coach” an area of great interest to me. When a good interviewer, like Michelle, sets the scene and asks you the right questions, you discover that you can add value. So please listen to the recording and let me know your thoughts. Thank you!

The building of relationships is an ongoing process. What are you doing to move away from a transactional approach (meeting a person for the first time and holding a conversation) to following up and building the relationship so that you can help each other? Nurture your friendships, hold quality conversations, explore common ground and you will be able to recognise and optimise opportunities for each other.

My questions for you are:

  • What are you doing to network with like-minded people?
  • How are you improving the quality of your conversations?
  • How can you include someone else in a combined effort?

For more information on leadership development, improving your networking or Executive Coaching please contact Brenda on +27 82 4993311 or brenda@146.66.90.172 Thank you!


How to build quality conversation

August 23, 2018 by Brenda Leave a Comment

Clients often express the need to improve their conversation skills. While this falls more under the realm of the training and mentoring services which I offer, conversation also provides the framework for Executive Coaching.

As humans, conversation affects every aspect of our lives ranging from public dialogue between nations to good-night stories with our children. I even talk to my dogs! Here the tone of voice is as important as the content of our message. That applies when talking to humans, too. In addition, our presence, the way we present ourselves, is also important. How do we come across? - as ‘open’, non-judgmental and friendly? – or as unapproachable?

Effective conversation skills can be learned. And the more we practise, the more confident we become. Thus we more readily accept invitations. Being able to participate or engage enables us to build positive relationships. We get to know people. This opens more opportunities leading to trust. The more we trust people, the more likely we are to view them as ‘the person of choice’ when making decisions. In addition, when we are the ‘person of choice', there is more likelihood of an absence of malice. In other words, when things go wrong we are given the ‘benefit of the doubt’.

I have given more detail on conversation skills in my two books on networking, ‘Networking Tactics: a guide to achieving success through personal networking’ and ‘ABCs of Networking: Fifty-two ways to achieve success' . My invitation is for you also to refer to the following, just a few of the 200 articles under the blog section of my website:

  • Use your voice at the boardroom table
  • Family conversation starters 
  • Discover the person sitting next to you

So, as a coach or mentor, how do I help people to improve their conversation skills? Here I am covering just a few aspects.

The ‘listen, comment, question’ technique
The first step is to build new neural pathways through practising my ‘listen, comment, question' technique on an ongoing basis. This approach can be applied to a wide range of communication skills such as coaching, interviewing and also to informal conversations.

As you can see, there are three parts to this technique. We need to listen deeply to what the person is, or isn’t saying. I also put the word, ‘look’ here as often the first step is to comment on something visual. This could be the person’s namebadge, their business card or your perception that they appear familiar.

The next step is to comment on what the person has just said. That shows them that you have been listening and that you are interested.

Next you ask an open question. I am going to expand on this part of the ‘listen, comment, question’ technique. The art of asking powerful questions can also be learned. Open questions encourage the person to talk while you listen. So making non-judgmental comments and asking powerful questions go hand-in-hand.

Let’s look at how we develop those ‘powerful questions’ whether we are coaching, taking part in a board meeting or speaking to friends. Coaching can teach us certain techniques and here I’m going to show you a few of hundreds of possible examples (of questions) of how a few simple models, fully supported by philosophical frameworks can be used:

Habermas – I/we/it

  • How is the issue affecting you?
  • Who could support you?
  • In the broader context of your industry, what will the benefits be of your finding a solution?

Wilber’s Integral Theory – four-quadrant model

  • (I – inside me) How does this (what the person has just said) align with your value system?
  • (I – outside me) What actions do you intend taking?
  • (We – inside group) Who are the other role-players or stake-holders?
  • (It – outside – environment) How does this impact on the system?

Time lens

  • What have you tried in the past?
  • How are you dealing with the issue at present?
  • What will the future look like if you resolve the issue?

Head/heart/action

  • If your head were to write you a letter now, what would it say?
  • What is your heart’s message?
  • Looking at the possible tension between the two responses above:
    o What impasse (lack of action) are you notising?
    o Which actions would be favourable?

Above I have given just a few simple example of how really listening to what a person is saying (and what they are not saying), processing that information and fitting it into models, can help frame powerful questions which will lead to quality conversation.

But take care! You can’t just learn these questions parrot fashion and fire them at the person you are talking to. You need to really listen, comment on what they have just said (so they know you really are listening) and then ask a relevant question that will stimulate them to their share more information or insights with you. This will lead to greater understanding and enable you to the ‘the person of choice’. But you need to be genuinely interested in what the other person is saying.

So, practise, practise, practise – and you are welcome to come to me if you need more help. Thank you!

My questions for you are:

  1. Currently, under which circumstances is it important for you to ask the right questions?
  2. How can you gain confidence in ‘leaning in’ and actually asking those relevant questions?
  3. Think of a recent incident where your comment would have been valuable – where you missed an opportunity. In that situation what should you have said?
  4. How can you improve in this area in the future?

For further information on Executive Coaching, mentoring, training in communication skills or leadership development please contact me, Brenda on +27 82 4993311 or brenda@146.66.90.172 Thank you!

The Power of Networking

February 8, 2017 by Brenda Leave a Comment

It is exciting that Rob Salisbury and Monika Newman have again produced a compilation e-book covering contributions from leaders in the professional speaking industry who are based in many countries.  Congratulations to both Rob and Monika on the excellence of their endeavours and for producing “Motivating Your Mind – Inspiring Your Spirit”. 
 
 
I’m delighted to have again been invited to write an article for this, their latest book.  It shows the power of networking!  I have known Rob for many years, in fact, since 2003 when I joined the National Speakers Association of Australia, now known as Professional Speakers Australia.  Rob is one of the past presidents having held top leadership positions in the organisation.  Through him I was introduced to Monika and we interacted at various conferences, conventions and chapter meetings in Australia.  These encounters are interesting as I’m based in South Africa (but visit Australia as often as possible), Monika is based in Sydney, Australia and Rob in Singapore!
 
What intrigues me, too, is how I have met and know so many of the contributers  and their writing is a reflection of their professional speaking, training and coaching careers.  So this book really is a consolidation of relationships built over time.
 
As a contributer I’m delighted to share “Motivating Your Mind – Inspiring Your Spirit for 2017” with you on a complimentary basis.  To access your free copy please follow these steps:
  • Click here.
  • Scroll down on the table of contents and click on Brenda Eckstein.
  • Click on the download button in the top right hand corner of your screen or right click on the download button to either do a direct download or to save to your dropbox.
Once downloaded, my article can easily be found.  In the table of contents, click on Brenda Eckstein and this will lead you to:
  • Punctuate your Life with Purpose – page 30 - 31
Enjoy reading the rest of the book, too.
 
My questions for you are:
  • Which articles are most relevant to the work you do?
  • How can you use specific ideas in other areas of your life – for example in community work?
  • Who are the writers whose work most appeals to you?
  • In which ways could you follow Rob and Monika’s example – or connect with them?
  • What could you to do to connect with the writers of these articles?
  • How are you going to build relationships through reading these stories?

Update on the benefits of networking

June 29, 2016 by Brenda 1 Comment

The more we work at building a range of meaningful relationships, the more we’ll understand what others really need or how we can add value to their lives. We should be open to recognising and optimising opportunities to help others and we can do this through networking as it involves linking people with people, people with information and people with opportunities. 

Brenda Eckstein and Sizwe Mkhize – June 2016.

In addition to the books and articles I have written on the topic of networking, training in networking or in relationship building is an exciting part of the work that I do.  A networking module often forms part of longer courses, particularly in leadership development or communication skills. 

These are run for a wide range of different professions and businesses.  For example, each year for the last sixteen years I have been privileged to be invited back to present a 12-session course in communication skills for engineering trainees.  These young men and women, most in their early to mid-twenties include metallurgists, chemical engineers, maintenance engineers and others.  And while their technical skills are good, this company, quoted on the Johannesburg Stock Exchange, finds that through these communication skills course, participants’ effectiveness has increased considerably through improving their ‘soft skills’.  By the end of the course they are able to report more effectively to their supervisors and teams, get better results when instructing the artisans and generally conduct themselves more professionally.  They become more valuable to the organisation.

An added advantage is that their lives are more goal-orientated through building their personal strategy plans.  These include tactics for consistently developing their networking skills while constructively developing their personal networks.  During groupwork exercises, the participants discuss the benefits of networking as applied to themselves, their organisations, their industries and in the leadership roles to which they may aspire. 

In capturing and consolidating the input of the groups of this year’s 30 wonderful young people, I was able to reorganise the elements of their input and capture the essence of the benefits of networking in an Integral way:

How can building positive relationships improve our ‘way of being’ ?

Being exposed to people with different points of view, our outlook may change. By taking us outside our comfort zone, we avoid complacency. Thus instead of being ‘stuck’ in our current ‘worldview’ which influences the way we respond or re-act to experiences, we become more ‘open’ to possibilities.  This helps us to recognise and then optimise opportunities for ourselves and for others.

Networking can help us to improve our communication skills in general. By holding quality conversations we learn more about others and by reflecting, more about ourselves.  This helps in achieving our potential.  Being in a better place also enables us to be more aware of our authentic ‘personal brands’ which we can now protect and we will thus more consistently show our true selves. Networking helps us to promote ourselves.  We gain visibility and people may think of us when there are opportunities.  For example, a new post may become available and we might be looking for that kind of work.  People know us and our capabilities and may nominate us for leadership roles. The benefits are endless.

By having role-models and mentors within our networks, we can more easily reach our goals, achieve higher standards of performance and in general, shift our ‘way of being’ which may benefit all areas of our lives in an Integral way. 

In which ways may becoming a better networker improve the way we operate?

We learn new approaches through interacting with others. And from reflecting on what we see in others, it may help us to recognise our own strengths and consistently use them more. In addition, awareness of our strengths enables us to consciously use these strengths to leverage our weaknesses.  Through building positive relationships and getting to know others, we’ll be more aware of how their strengths may be used to compensate for our weaknesses.

The more we network, the more we are able to practise those skills that enable us to be better networkers.  And the more competent we become, the greater our confidence and we are possibly able to venture forth and participate more fully in new networking areas that we wouldn’t have considered before.  An example of opening new territory for ourselves would be that we are now more willing and relaxed when attending functions of cultural groups that are different to ours.  Getting to know the culture and customs of others and be more comfortable in their company facilitates greater understanding, usually lowering prejudice and enables us to build healthier networks within a more culturally diverse and stronger framework. 

Networking can introduce more fun into our lives and this will reduce stress thus enabling us to perform better in all areas of our lives.  In addition, we have a safety net when things go wrong!  Our feelings of security are enhanced. 

What are the benefits when joining groups or working in teams?

A sense of belonging is important to all of us. Here I’m referring not only to groups that we join or to which we are assigned but also to informal groups that evolve through our relationships.  Often we may join groups or organisations for one reason, but friendship and support form the glue that binds us together and we may continue as members long after our original need has been met.  An example of this is my membership of the New South Wales Chapter of Professional Speakers Australia.  My work involves more coaching and training than it used to, and less professional speaking, but I feel like a member of that tribe and when we are together, I really feel that I belong.  Thus I continue my membership and enjoy it even although, living in South Africa, I attend very few meetings and the reason for my joining twelve years ago is no longer a big part of my life. 

Building positive relationships helps us to feel that we are part of the group and this in turn means that we most likely will enjoy support when we need it.  Having a strong support group can help us to achieve so much more not just because they motivate and encourage us, but also when we want to try new things.

An illustration of this was that, recently when preparing a new talk for specialist doctors, I first invited a group of my friends and business associates to a ‘practice run’.  I knew they would give me constructive feedback, which they did and this was very much appreciated. I would not have been able to do this with a group of strangers and may not have trusted their feedback.

In general, networking can give us constructive advice from experienced people.

Within our organisational or work teams, stronger bonds facilitate more efficient teamwork. The task gets done better, the team is happier and the needs of individuals are more likely to be met.  And this makes it easier for the leader to work from a position of strength, especially in these VUCA (volatile, uncertain, complex and ambiguous) times like this where collaborative leadership works well.  Leaders can discover new talent and use the diverse strengths of individuals within the team more effectively.  Networking can help to enhance a leader’s performance in so many ways. 

How does networking have a positive influence on systems? 

Networking helps to provide access to general and exclusive information through sharing.  We know who to approach for the right advice.  In addition, if we know the ‘right’ people, we are far more likely to be told about vacancies, given appointments, introduced to previously inaccessible people, and know how the organisation works.  There is always a great deal of ‘tacit knowledge’, that which is not articulated.  And by speaking to insiders we learn ‘how things work around here’, what really happens and what is important to those who belong.  Others can help us to unearth the implicit and make it explicit.  Thus networking helps newcomers to be absorbed into systems and be assimilated into cultures.

I was inspired to write this article through the input of the young engineers. I’m grateful to them. The above are just some of the benefits of networking as consolidated from the benefits which they identified and I have added considerably to their contribution. 

My questions for you are:

  • In which ways can networking help you to shift your ‘way of being’?
  • What should you be doing right now to improve your networking skills?
  • Who should be included while you build a stronger network?
  • How can you harness the power of collective networking?

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For more information on networking or communication skills workshops or executive coaching, you are welcome to visit the services section of our website - http://strategy-leadership.com/services/

Personal Resources Updated

June 14, 2016 by Brenda Leave a Comment

When facilitating ‘personal strategy’ during ‘leadership development’ sessions or developing a ‘three year vision’ during a series of ‘networking tactics’ workshops, I like to set the scene by asking participants to imagine themselves three-years hence.  Sometimes we prefer to take a one-year time frame.  Life moves fast!
 
We start by considering ‘personal resources’.  This helps to focus the participant’s thinking and ‘ground’ the development of their vision statement.  Although I have provided similar articles in October 2011 and May 2012, I am sharing the updated questions I have developed for clients. 
 
Please imagine what you’d like your life to look like in three years’ time and answer the questions below which relate to personal resources:
 
Resource questions for a three-year personal strategy template
 
Please reflect on the following questions:
 
Financial 
What capital do you wish to have accumulated?
What are you earning? 
What income are you generating on a regular basis? 
How are you doing this?
How have you invested your money?
 
Employment 
Where are you working? 
What are you doing? 
What position do you hold?
What opportunities are there for future growth in this job – or elsewhere? 
And how are you going to achieve this?
What secondary firm or business might you also be involved in?
 
People 
Which people are significant in:
• your personal life?
• your business life?
• your community life?
 
Time 
How are you allocating your time?  This is a big question as it covers:
• your personal life?
• your business life?
• your community life?
What are you doing in your ‘spare’ time?
 
Energy 
How are you building your personal energy? 
How are you conserving it? 
How are you spending it? 
 
Technology 
How ‘up to date’ are you? 
How are you effectively incorporating the latest available technology where beneficial?
 
Knowledge, skills and qualifications 
What new skills have you acquired in the last 3 years? 
What new qualifications have you achieved? 
What are you aiming for in the next period?
 
Transport 
What means of transport do you have or use?
What vehicles do you own?
 
Brand 
Your personal brand is a resource. 
How have you built it?
How are you promoting it?
 
Coaching 
Yes, coaching is a resource. 
What have you done to make sure that you are exposed to the right coaching for you? 
How are you benefitting?
What other forms of self-development might you be engaged in?
 
Network 
Your personal network is a powerful resource. 
What are you doing to build and maintain relationships? 
How are you improving your skills as a networker?
What are you doing to expand your network in a meaningful way?
 
Equipment and supplies 
What equipment and supplies are relevant to your needs?
 
Community upliftment 
What community upliftment programmes are you involved in?
What part does social responsibility play in your life?
 
Environmental awareness 
How are you helping to protect the environment?
 
Other 
You are welcome to add your own questions here.  Please also let me know if you think of other questions I should include.  Thank you! 
 
Blog193b
 
If you’d like to know more about our leadership development programmes, personal strategy, networking tactics, executive coaching or any of our other services, you are welcome to contact me - Phone: +27 33 3425432, Mobile: + 27 82 4993311, e-mail:  brenda@146.66.90.172

Motivating your Mind…Inspiring your Spirit

February 20, 2015 by Brenda Leave a Comment

Building relationships enables us to explore possibilities and then work together for mutual advantage.  The benefits are enormous. 

Through my membership of the NSAA (National Speakers Association of Australia) I met Rob Salisbury, Director of Strategic Resources International who is based in Singapore, Sydney and the USA.   And it was through the same organisation and through Rob that I was introduced to Monika Newman of Absolutely Virtual, who is based in Sydney.  

I am delighted to have again been invited to be a contributing author to their excellent e-book ‘Motivating your Mind … Inspiring your Spirit’.   Congratulations to Rob and Monika on initiating, co-ordinating and completing yet another excellent e-book.  This 2015 edition contains 107 stories written by over 95 contributors.  And they are based in many different countries.

blog181

My invitation is to you, the reader is to download your complimentary copy of this new e-book by:

  1. Going to http://bit.ly/SRI_2015_e-book
  2. Then clicking on the download button in the top right hand corner of your screen or right-click on the download button
  3. Select save page to Dropbox or save to your computer.

You’ll have your own copy of ‘Motivating your Mind…Inspiring your Spirit’ which you are welcome to share with others.

My two articles, ‘Broken Biscuits’ and ‘Don’t worry, be happy’ appear on pages 35 and 36.  Enjoy reading the stories. And as you read them, think of the power of networking, building relationships.  Without my Australian friendships I would not have been invited to contribute stories to this book – and I would therefore not have shared them with you!  Thank you for being part of my network. 

For more information on training in networking skills please see www.strategy-leadership.com or contact Brenda on brenda@ strategy-leadership.com or +27 82 4993311.

Have You Got What It Takes to be a Coach?

February 13, 2015 by Brenda Leave a Comment

Networking is not a transaction.  It is a process.  For example many years ago I joined the Sydney Chapter of National Speakers Association of Australia (NSAA). 

Every year I have purposely attended the National Convention and taken part in as many activities as possible.  These included going for informal walks with the great Winston Marsh and staying in contact over the years. 

When he became president again he invited me to present a workshop on coaching at the next national convention and I gladly accepted.  And I’m delighted that this workshop, ‘Have You Got What It Takes to be a Coach’ will take place at the NSAA Canberra Convention in March 2015.  Please follow this link for more details. 

NSAA President Winston Marsh.

NSAA President Winston Marsh.

So the benefits of building and sustaining positive relationships are enormous.  But you also have to recognise and optimise opportunities for mutual advantage.   

For more information on Executive Coaching, networking workshops or any of the other services offered by Brenda Eckstein International  please see www.strategy-leadership.com or contact Brenda on brenda@ strategy-leadership.com or +27 82 4993311.

Letter to Tom

September 19, 2014 by Brenda Leave a Comment

Dear Tom, 

Since I first met you at the NSAA Convention in Melbourne a few years ago, I have marveled at the way in which you have built up the Beechworth Bakery and other businesses. Thank you for being such a wonderful inspiration.  

I love reading your stories of how at the age of 6 years you decided that you had to be able to buy your own mattress.  You immediately started working towards your goal which you achieved through being a hardworking entrepreneur.  By then you knew how to succeed and have continued to build on that.  Yes, we need to have purpose.  And you have an excellent ability to combine purpose with your passion and thus achieve excellent outcomes. 

I thought you’d be fascinated by this picture below:

blog168A

In this photo taken yesterday in Pietermaritzburg, Kwa-Zulu Natal, Republic of South Africa, you’ll see: 

  • Nathi Mbhele, Save Hyper Bakery Manager
  • Rashaad Solomon, Manager, Save Hyper
  • Devan Moodley, Group Bakery Manager

They are talking to a group of Cordwalles Primary children and their teachers.  This was part of an interactive workshop. 

I’m sure you are already saying ‘I know where they got that idea’.  And yes, you do.  Your examples from Beechworth Bakery had a huge impact on the management team and staff and we are very grateful for that.   During a ‘Sustainable Customer Service Strategy’ programme which I’m running with Save Hyper at present, spanning a period of 6 weeks, I showed them your video and they decided to follow your example of encouraging children to come into the bakery.  

The group of children and teachers spent three hours at the bakery yesterday.  As Rashaad Solomon, General Manager said, ‘This was a branding exercise and way of connecting to future customers.’  He also said:  ‘I was so touched seeing the excitement and enthusiasm on the kiddie’s faces.’   After a productive and exciting morning, the children each took home a cupcake and loaf of bread.  And as you mention in the video, Tom, those children are going to be reluctant to let their parents buy bread elsewhere! 

So let’s look at just a few of the lessons we are learning through this example: 

  1. Show appreciation. Our theme this week is ‘Show appreciation’ and all 300 staff have been asked to actively and sincerely tell customers that they appreciate them and the business they bring.  They are working on this principle both at work and in their home situations.  Each participant needs to apply the principle and ‘catch some-one doing something right’ in relation to showing appreciation.  Next week staff need to come with examples of what they have seen and done during the last week.  So, Tom, I’m setting the example by telling you how much I appreciate your ‘way of being’.  The photo shows a concrete example of where you have impacted positively on others and I’m grateful to you.
  2. Passion fuels positive action. Your passion and actions are aligned.  You have always worked incredibly hard in order to achieve your goals.  The Save Hyper team is doing exactly that. They are following a path that generates enthusiasm.  No wonderful they are the current Pietermaritzburg Chamber of Business (PCB) ‘Business of the Year’. 
  3. Having fun while we learn energises and this motivates us in all fields. In your video, your sense of fun is infectious.  Save Hyper picked up on this and the staff, children, teachers and bystanders all had a great time yesterday.
  4. By building relationships we can recognise and optimise opportunities. There is a sense of trust and people take risks more easily where there are positive relationships.  Yesterday’s session was the first the team at Save Hyper had held.  Yet, together they could experiment and be pioneers in this field.
  5. We need to share our experiences and the ripple effect goes way beyond our boundaries. I shared your examples and showed your video to the management and staff of Save Hyper.  Thus 300 people enthused over your positive approach and wonderful ideas.  So, a promotional activity demonstrated by you in Victoria, Australia was repeated in KwaZulu-Natal, Republic of South Africa.  And the outcomes were positive.
  6. It is important to recognise opportunities to promote our brands. The children each left with their cupcakes in the beautiful magenta and lime branded Save Hyper boxes. So there was follow-through from the experience and this cemented the memories.  They had something tangible to take home as a reminder.
  7. Capitalise on the culture of the organisation. Save Hype is a nice place to be.  The experience is great.  And this reflects directly back on the way the Beechworth Bakery works.  There is a similar culture of caring for each other and caring for our customers.
  8. Tom, as you know, one of my passions is networking. This involves connecting people with people, people with opportunities and people with information.  So, by sustaining our relationship over the years, I was able to be the catalyst in indirectly connecting the Save Hyper team with you and your work.  This enabled them to see opportunities.  And then this helped to release their energy and creativity.  And of course, there was a lot of hard work involved, too.

Tom, no geographic boundary can contain your enthusiasm.  Your influence has overflowed and we are reaping the benefits here in South Africa.  I do hope it won’t be long before you visit again?  I’ll be in Sydney in November and perhaps I can ‘catch up’ with you and Christine then?

Warm wishes and thanks,
Brenda

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